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Care Coordinator/Scheduler Charlotte

Care Coordinator/Scheduler

Full Time • Charlotte
Benefits:
  • PTO
  • Tele-Health
  • Bonus based on growth
  • Weekly Pay

POSITION PURPOSE: The Scheduler is responsible for the coordination of services between clients and caregivers, for the implementation of schedules, interviewing and onboarding staff to provide continuity of care to best meet the needs of the clients.
Hours: 8:30am-5:00pm

CLASSIFICATON: Hourly non-exempt

SUPERVISION EXERCISED: Direct

PRINCIPAL ACCOUNTABILITIES:
  • Schedule caregiver team for hours of service with clients
  • Maintain computer schedules and contact clients and caregivers regarding day-to-day scheduling changes
  • Maintain client and caregiver schedules, notes and information
  • Monitor shifts to facilitate accurate processing of payroll and billing
  • Lead hiring and onboarding of caregiver team
  • Ability to juggle multiple priorities without dropping the ball
  • As needed communicate and reinforce Visiting Angels’ policies and procedures
  • Participate in the 90-day, annual evaluations and performance recognition
  • Demonstrate dependability and reliability
  • Maintain professionalism, empathy, diplomacy and handle urgent calls with a calm, caring tone
  • Rotate on-call evenings and weekends, as directed. 
SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:
  • High school diploma and two years of experience in an office setting, preferably in private duty homecare
  • Previous experience with Microsoft Office, Gmail and learn new systems easily
  • Ability to listen and communicate clearly, fluently and diplomatically orally and in writing
  • Ability to remain flexible, resilient, calm and maintain a sense of humor
  • Ability to plan, organize, prioritize work activities to accommodate changes as well as, work independently with a minimum amount of direction and/or supervision
  • Ability to generate goodwill for the Agency with staff, clients and their family members
PHYSICAL/ENVIRONMENTAL DEMANDS:
  • Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
  • Must be able to lift at least 50 lbs.
  • Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
  • Must be able to properly operate office equipment.
  • Must have verbal and written communication skills
  • All of the above demands are subject to the ADA requirements.
Compensation: $21.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

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Why Work as a Professional Caregiver at Visiting Angels?

Visiting Angels has earned a reputation as one of America's leading home care brands for caregivers. Our locations offer highly competitive pay, flexible scheduling, a supportive work environment, and a wide range of caregiver job opportunities. Many of our locations also offer paid education, assistance with caregiver certification, and employment benefits.

For the last 9 years the Floyd Smith Drive location received the Best of Home Care® Employer of Choice award from Home Care Pulse! This exclusive designation is awarded to agencies based on feedback from caregivers themselves. Visiting Angels is also one of only 10 brands endorsed as a Best of Home Care® National Provider.
Supportive Work Environment
Competitive Compensation
Flexible Scheduling